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(855) 970-2671
sales@pronexis.com

FAQ's

When did ProNexis start?

The technology that makes ProNexis was developed in 2004 as an in-house solution to various service brands owned by the ownership group of ProNexis. The results from this fully integrated solution were so impressive, ProNexis was born in 2015 with its mission to increase brand equity through transformative technology, marketing and lead handling.

Where are you located? What are your hours?

Our corporate offices are located in Springville, Utah. Our call center is staffed 24/7/365!

Is it expensive?

Not at all! Our services are here to meet your needs while being friendly to your wallet. For exact pricing, contact us now for a free quote!

What if I want to cancel my service?

Our friendly account management team with a dedicated account managers will be available to help with all your needs.  You will be given all contact information when you onboard with our service.

What makes your call center different?

ProNexis gives a local presence to help customers feel comfortable, and we have extended “after hours” for our agents who need to work after the 9-5 routine. We are staffed around the clock with support personnel equipped to handle chat, email, and call services.

Are your agents prompt and professional?

Yes! We also have a full time quality assurance team to ensure professionalism.

Are your agents trained? Do they understand the brand?

100% of our agents are both trained and certified before taking any calls.

What is the main point of your call center services?

Capitalizing every call that comes in. Catching those leads that come in first and generating them into appointments and revenues.

How can I see when appointments are scheduled for me?

ProNexis uses Google calendars to schedule your appointments. We can use a Google calendar you already use, or we will set one up for you. You add the times you are available for appointments and we add the appointments to those available spots. Using Google calendars allows you to set up the calendar to see it on all your devices. We also have several CRM integrations. Also, when you onboard with our service you are given access to a dashboard where you can review the leads, appointments, etc. at any time.

How do I know where my leads are coming from?

Each lead is assigned a lead source which is included in any email notifications and scheduled appointments. If the lead comes from a web form or lead generating service you can forward those leads to us and we’ll automatically add all the lead information and assign the appropriate lead source. Our dashboard will also provide several reports with all the information you’ll need.

How am I notified when appointments are scheduled?

You will receive an email notification when any lead is scheduled. Additionally, you can set up your Google calendar to notify you via email or SMS text message when an appointment has been scheduled.

Pronexis is the top lead development platform in the franchised home service industry. We work with some of America's most trusted brands to qualify, advance, and close their incoming prospects.
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