Window Genie September Newsletter

In order to help Window Genie grow, ProNexis is constantly striving to enhance the tools and products used so that you can be more successful. 

Some of these tools include things like lead conversion through SMS messages, optimized lead generation sites, and quicker talk times and scripts. All of these help find and convert leads making it easier to fill your calendar and help you make money.

By using the best tools and latest technology, you can rest assured that you are getting the best service possible.

August Performance Data

Lead Volume

ProNexis is always looking for new ways to help increase your lead generation and lead volume, and the month of August has been one of continued success. 

In just one month, ProNexis was able to help Window Genie receive 18% more leads than in July! 

This late in the year, it’s good to see the leads continue to pour in. You can always count on ProNexis to work as hard as you do to help your company grow.

Lead Gen Sites

One of the biggest struggles faced by business owners today is the ability to reach their potential customers. One way that ProNexis steps in to make this easy on you is by setting you up an SEO optimized account with some of the top lead generators like HomeAdvisor, Porch, and Thumbtack.

This way, you don’t have to worry about being away from your family all day or staying up all night worrying about your business. By making it easier for people to find you through these sites, you can rest easy knowing that your business is still working even when you’re not.

During August, over 17% of Window Genie leads came in from some of the top lead generation sites. From there, the excellent customer service team was able to take those leads and put them on your calendar!

"Four days in, ProNexis is a winner. In the military, we called this type of impact a force multiplier. Beyond pure conversion, the breadth of effect is impressive: Existing customers with inquiries get filtered up, jobs are scheduled which used to require expensive, in-person estimates and every customer gets immediate, professional attention. We have booked jobs ranging from $99 to $3,000 validating the service expense and if we have questions or concerns--they are immediately met. Can't wait for the next 361 days!"

Graham Sowa - Window Genie of North Pittsburgh

Talk Time 

Something often overlooked by most companies is the length of conversations on the phone. By simply talking for an extra minute on the phone, you take an extra minute from your leads and customers that are waiting. ProNexis works to continually lower talk times so that you don't have to deal with leads losing patience and finding a different company, or customers getting frustrated while waiting on the line.

ProNexis has been focusing on cutting talk times and eliminating wasted time so that your leads are fresh and your customers are happy by the time they get off the phone.

In August, ProNexis was able to shorten Window Genie’s phone conversations to an average talk time of 1:53, which is 25% shorter than July.

By focusing on the little things like talk times, you will be able to see a big difference in company success.

ProNexis is always on your side working to help you find lasting success and growth.

Client Success Sector

New Locations

We are happy to announce that during the month of August, we had 51 new companies, brands, and/or franchises sign up with ProNexis.

That includes 2 new Window Genie locations as well.

We believe that we have the best system for helping companies grow and become successful, and so we are always happy to see new companies come on board and watch them grow!

MyProNexis Portal

Have you had a chance to visit the MyProNexis portal yet? 

The MyProNexis portal is a great tool for managing your account with ProNexis. You can update your email address, phone number, or password, as well as research details on individual leads that we have handled for you. 

Check out our article on how to update your contact info! https://support.pronexis.com/portal/en/kb/articles/how-do-i-update-my-phone-number-and-email-address"

Nate Baldwin
Client Success Director

Call Center Cubicle

Leads to Customers

Everyday, our hard-working call center agents are answering calls from your customers and responding to your leads that come in so that you can find the success that you were promised when starting with ProNexis. 

While looking through the statistics for the month of August, we were very pleased with what we were able to accomplish last month and this year.

We have surpassed our goals for the month and year. Just in the month of August, our agents took and placed over 12,400 calls. From those calls, they were able to convert 10,373 of them. That’s a lead conversion rate of 84%

On top of that, our agents have been working hard all year long, and we’re happy to say we’ve had one of the most successful years in company history. This year, our agents took over 500,000 calls from your leads and customers. Over 77,000 of these were potential customers and we were able to convert over 64,0000 of them. That’s a conversion rate of 83%!

For Window Genie specifically, we were able to set over 91 appointments during the month of August. That means your calls and leads are not going to waste.

With the pandemic shutting down local businesses and franchises, we are extremely proud of what our agents and company have been able to do to help you accomplish your goals.

Raymond Petrulsky
Director of Operations

Sales Slice

COVID-19 is still impacting markets across the world. Different industries have been impacted differently.  

Our friends at DOMO and Thumbtack (along with others) have partnered to create a centralized database that has some very interesting data around the impact COVID-19 has had on the US economy.  

You can explore this tool here: https://www.domo.com/covid19/economy/

I'm sure the pandemic has impacted your market significantly and the uncertainty it has produced has caused many businesses to adjust their inhouse staff set up or even make cuts to headcount. This has caused slower lead response times and poorer customer experience.  

Pronexis is here to support your business through thick and thin. Our agent team is here to answer calls when you're unable and provides the speed to lead and follow up to convert leads at high rates.

If you're already using Pronexis, thank you! If you refer a peer to us and they sign up, ProNexis will waive one month's base fee as a thank you and your peer will have their first month's base fee waived also.  

WIN WIN!

For details contact me at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development

Senior Helpers September Newsletter

In order to help Senior Helpers grow, ProNexis is constantly striving to enhance the tools and products used so that you can be more successful. 

Some of these tools include things like lead conversion through SMS messages, optimized lead generation sites, and quicker talk times and scripts. All of these help find and convert leads making it easier to fill your calendar and help you make money.

By using the best tools and latest technology, you can rest assured that you are getting the best service possible.

August Performance Data

Lead Volume

ProNexis is always looking for new ways to help increase your lead generation and lead volume, and the month of August has been one of continued success. 

In just one month, ProNexis was able to help Senior Helpers receive 15% more leads than in July! 

This late in the year, it’s good to see the leads continue to pour in. You can always count on ProNexis to work as hard as you do to help your company grow.

“For years, my company was ahead of the national average closure rate at about 35 percent for lead-to-assessment (appointment.) When we contracted with ProNexis, our closure rate jumped to about 58 percent! I've been a huge supporter of their company within the Senior Helpers franchise system.”

Franchise Owner

Talk Time 

Something often overlooked by most companies is the length of conversations on the phone. By simply talking for an extra minute on the phone, you take an extra minute from your leads and customers that are waiting. ProNexis works to continually lower talk times so that you don't have to deal with leads losing patience and finding a different company, or customers getting frustrated while waiting on the line.

ProNexis has been focusing on cutting talk times and eliminating wasted time so that your leads are fresh and your customers are happy by the time they get off the phone.

In August, ProNexis was able to shorten Senior Helpers’ phone conversations to an average talk time of 2:17.

By focusing on the little things like talk times, you will be able to see a big difference in company success.

ProNexis is always on your side working to help you find lasting success and growth.

Client Success Sector

New Locations

We are happy to announce that during the month of August, we had 51 new companies, brands, and/or franchises sign up with ProNexis.

That includes 10 new Senior Helpers locations as well.

We believe that we have the best system for helping companies grow and become successful, and so we are always happy to see new companies come on board and watch them grow!

MyProNexis Portal

Have you had a chance to visit the MyProNexis portal yet? 

The MyProNexis portal is a great tool for managing your account with ProNexis. You can update your email address, phone number, or password, as well as research details on individual leads that we have handled for you. 

Check out our article on how to update your contact info! https://support.pronexis.com/portal/en/kb/articles/how-do-i-update-my-phone-number-and-email-address"

Nate Baldwin
Client Success Director

Call Center Cubicle

Leads to Customers

Everyday, our hard-working call center agents are answering calls from your customers and responding to your leads that come in so that you can find the success that you were promised when starting with ProNexis. 

While looking through the statistics for the month of August, we were very pleased with what we were able to accomplish last month and this year.

We have surpassed our goals for the month and year. Just in the month of August, our agents took and placed over 12,400 calls. From those calls, they were able to convert 10,373 of them. That’s a lead conversion rate of 84%

On top of that, our agents have been working hard all year long, and we’re happy to say we’ve had one of the most successful years in company history.

This year, our agents took over 500,000 calls from your leads and customers. Over 77,000 of these were potential customers and we were able to convert over 64,0000 of them. That’s a conversion rate of 83%!

For Senior Helpers specifically, we were able to set over 93 appointments during the month of August. That means your calls and leads are not going to waste.

With the pandemic shutting down local businesses and franchises, we are extremely proud of what our agents and company have been able to do to help you accomplish your goals.

Raymond Petrulsky
Director of Operations

Sales Slice

COVID-19 is still impacting markets across the world. Different industries have been impacted differently.  

Our friends at DOMO and Thumbtack (along with others) have partnered to create a centralized database that has some very interesting data around the impact COVID-19 has had on the US economy.  

You can explore this tool here: https://www.domo.com/covid19/economy/

I'm sure the pandemic has impacted your market significantly and the uncertainty it has produced has caused many businesses to adjust their inhouse staff set up or even make cuts to headcount. This has caused slower lead response times and poorer customer experience.  

Pronexis is here to support your business through thick and thin. Our agent team is here to answer calls when you're unable and provides the speed to lead and follow up to convert leads at high rates.

If you're already using Pronexis, thank you! If you refer a peer to us and they sign up, ProNexis will waive one month's base fee as a thank you and your peer will have their first month's base fee waived also.  

WIN WIN!

For details contact me at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development

Mosquito Authority September Newsletter

In order to help Mosquito Authority grow, ProNexis is constantly striving to enhance the tools and products used so that you can be more successful. 

Some of these tools include things like lead conversion through SMS messages, optimized lead generation sites, and quicker talk times and scripts. All of these help find and convert leads making it easier to fill your calendar and help you make money.

By using the best tools and latest technology, you can rest assured that you are getting the best service possible.

August Performance Data

Lead Volume

ProNexis is always looking for new ways to help increase your lead generation and lead volume, and the month of August has been one of continued success. 

In just one month, ProNexis was able to help Mosquito Authority receive over 1,615 leads! 

This late in the year, it’s good to see the leads continue to pour in. You can always count on ProNexis to work as hard as you do to help your company grow.

“Responsiveness and effort to improve has been a 10!”

Richard Boggs - Arizona Mosquito Authority

Talk Time 

Something often overlooked by most companies is the length of conversations on the phone. By simply talking for an extra minute on the phone, you take an extra minute from your leads and customers that are waiting. ProNexis works to continually lower talk times so that you don't have to deal with leads losing patience and finding a different company, or customers getting frustrated while waiting on the line.

ProNexis has been focusing on cutting talk times and eliminating wasted time so that your leads are fresh and your customers are happy by the time they get off the phone.

In August, ProNexis was able to shorten Mosquito Authority’s phone conversations to an average talk time of 2:50.

By focusing on the little things like talk times, you will be able to see a big difference in company success.

ProNexis is always on your side working to help you find lasting success and growth.

Client Success Sector

New Locations

We are happy to announce that during the month of August, we had 51 new companies, brands, and/or franchises sign up with ProNexis.

That includes 4 new Mosquito Authority locations as well.

We believe that we have the best system for helping companies grow and become successful, and so we are always happy to see new companies come on board and watch them grow!

MyProNexis Portal

Have you had a chance to visit the MyProNexis portal yet? 

The MyProNexis portal is a great tool for managing your account with ProNexis. You can update your email address, phone number, or password, as well as research details on individual leads that we have handled for you. 

Check out our article on how to update your contact info! https://support.pronexis.com/portal/en/kb/articles/how-do-i-update-my-phone-number-and-email-address"

Nate Baldwin
Client Success Director

Call Center Cubicle

Leads to Customers

Everyday, our hard-working call center agents are answering calls from your customers and responding to your leads that come in so that you can find the success that you were promised when starting with ProNexis. 

While looking through the statistics for the month of August, we were very pleased with what we were able to accomplish last month and this year.

We have surpassed our goals for the month and year. Just in the month of August, our agents took and placed over 12,400 calls. From those calls, they were able to convert 10,373 of them. That’s a lead conversion rate of 84%

On top of that, our agents have been working hard all year long, and we’re happy to say we’ve had one of the most successful years in company history.

This year, our agents took over 500,000 calls from your leads and customers. Over 77,000 of these were potential customers and we were able to convert over 64,0000 of them. That’s a conversion rate of 83%!

With the pandemic shutting down local businesses and franchises, we are extremely proud of what our agents and company have been able to do to help you accomplish your goals.

Raymond Petrulsky
Director of Operations

Sales Slice

COVID-19 is still impacting markets across the world. Different industries have been impacted differently.  

Our friends at DOMO and Thumbtack (along with others) have partnered to create a centralized database that has some very interesting data around the impact COVID-19 has had on the US economy.  

You can explore this tool here: https://www.domo.com/covid19/economy/

I'm sure the pandemic has impacted your market significantly and the uncertainty it has produced has caused many businesses to adjust their inhouse staff set up or even make cuts to headcount. This has caused slower lead response times and poorer customer experience.  

Pronexis is here to support your business through thick and thin. Our agent team is here to answer calls when you're unable and provides the speed to lead and follow up to convert leads at high rates.

If you're already using Pronexis, thank you! If you refer a peer to us and they sign up, ProNexis will waive one month's base fee as a thank you and your peer will have their first month's base fee waived also.  

WIN WIN!

For details contact me at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development

Molly Maid September Newsletter

In order to help Molly Maid grow, ProNexis is constantly striving to enhance the tools and products used so that you can be more successful. 

Some of these tools include things like lead conversion through SMS messages, optimized lead generation sites, and quicker talk times and scripts. All of these help find and convert leads making it easier to fill your calendar and help you make money.

By using the best tools and latest technology, you can rest assured that you are getting the best service possible.

August Performance Data

Lead Volume

ProNexis is always looking for new ways to help increase your lead generation and lead volume, and the month of August has been one of continued success. 

In just one month, ProNexis was able to help Molly Maid receive over 2,371 leads! 

This late in the year, it’s good to see the leads continue to pour in. You can always count on ProNexis to work as hard as you do to help your company grow.

"Any time you open a new business there are unknowns and problems to work through. During my onboarding with ProNexis, Nicole and team were fantastic in getting my questions answered and helping me get through any challenges I faced while getting the system up and running. They've been a great partner so far and I'm excited to work with them as I grow my business!"

Phyllis Lynn - Molly Maid of Lubbock

Talk Time 

Something often overlooked by most companies is the length of conversations on the phone. By simply talking for an extra minute on the phone, you take an extra minute from your leads and customers that are waiting. ProNexis works to continually lower talk times so that you don't have to deal with leads losing patience and finding a different company, or customers getting frustrated while waiting on the line.

ProNexis has been focusing on cutting talk times and eliminating wasted time so that your leads are fresh and your customers are happy by the time they get off the phone.

In August, ProNexis was able to shorten Molly Maid’s phone conversations to an average talk time of 4:24.

By focusing on the little things like talk times, you will be able to see a big difference in company success.

Conversions through SMS

ProNexis is always looking to roll out new technology, software, and features to enhance and increase lead volume and conversion rates. One way that was recently rolled out was customer communication through SMS messages.

It is a new feature that the call agents have recently been trained on, but success is starting to consistently come from it.


During August, 10% of Molly Maid’s leads were converted using SMS communication. It’s exciting to see this program move forward and have more success come from it.

ProNexis is always on your side working to help you find lasting success and growth.

Client Success Sector

New Locations

We are happy to announce that during the month of August, we had 51 new companies, brands, and/or franchises sign up with ProNexis.

We believe that we have the best system for helping companies grow and become successful, and so we are always happy to see new companies come on board and watch them grow!

MyProNexis Portal

Have you had a chance to visit the MyProNexis portal yet? 

The MyProNexis portal is a great tool for managing your account with ProNexis. You can update your email address, phone number, or password, as well as research details on individual leads that we have handled for you. 

Check out our article on how to update your contact info! https://support.pronexis.com/portal/en/kb/articles/how-do-i-update-my-phone-number-and-email-address"

Nate Baldwin
Client Success Director

Call Center Cubicle

Leads to Customers

Everyday, our hard-working call center agents are answering calls from your customers and responding to your leads that come in so that you can find the success that you were promised when starting with ProNexis. 

While looking through the statistics for the month of August, we were very pleased with what we were able to accomplish last month and this year.

We have surpassed our goals for the month and year. Just in the month of August, our agents took and placed over 12,400 calls. From those calls, they were able to convert 10,373 of them. That’s a lead conversion rate of 84%

On top of that, our agents have been working hard all year long, and we’re happy to say we’ve had one of the most successful years in company history.

This year, our agents took over 500,000 calls from your leads and customers. Over 77,000 of these were potential customers and we were able to convert over 64,0000 of them. That’s a conversion rate of 83%!

For Molly Maid specifically, we were able to set over 631 appointments during the month of August. That means your calls and leads are not going to waste.

With the pandemic shutting down local businesses and franchises, we are extremely proud of what our agents and company have been able to do to help you accomplish your goals.

Raymond Petrulsky
Director of Operations

Sales Slice

COVID-19 is still impacting markets across the world. Different industries have been impacted differently.  

Our friends at DOMO and Thumbtack (along with others) have partnered to create a centralized database that has some very interesting data around the impact COVID-19 has had on the US economy.  

You can explore this tool here: https://www.domo.com/covid19/economy/

I'm sure the pandemic has impacted your market significantly and the uncertainty it has produced has caused many businesses to adjust their inhouse staff set up or even make cuts to headcount. This has caused slower lead response times and poorer customer experience.  

Pronexis is here to support your business through thick and thin. Our agent team is here to answer calls when you're unable and provides the speed to lead and follow up to convert leads at high rates.

If you're already using Pronexis, thank you! If you refer a peer to us and they sign up, ProNexis will waive one month's base fee as a thank you and your peer will have their first month's base fee waived also.  

WIN WIN!

For details contact me at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development

Green Home Solutions September Newsletter

In order to help Green Home Solutions grow, ProNexis is constantly striving to enhance the tools and products used so that you can be more successful. 

Some of these tools include things like lead conversion through SMS messages, optimized lead generation sites, and quicker talk times and scripts. All of these help find and convert leads making it easier to fill your calendar and help you make money.

By using the best tools and latest technology, you can rest assured that you are getting the best service possible.

August Performance Data

Lead Volume

ProNexis is always looking for new ways to help increase your lead generation and lead volume, and the month of August has been one of continued success. 

In just one month, ProNexis was able to help Green Home Solutions receive 33% more leads than in July! 

This late in the year, it’s good to see the leads continue to pour in. You can always count on ProNexis to work as hard as you do to help your company grow.

Lead Gen Sites

One of the biggest struggles faced by business owners today is the ability to reach their potential customers. One way that ProNexis steps in to make this easy on you is by setting you up an SEO optimized account with some of the top lead generators like HomeAdvisor, Porch, and Thumbtack.

This way, you don’t have to worry about being away from your family all day or staying up all night worrying about your business. By making it easier for people to find you through these sites, you can rest easy knowing that your business is still working even when you’re not.

During August, over 25% of Green Home Solutions’ leads came in from some of the top lead generation sites. From there, the excellent customer service team was able to take those leads and put them on your calendar!

ProNexis is always on your side working to help you find lasting success and growth.

Client Success Sector

New Locations

We are happy to announce that during the month of August, we had 51 new companies, brands, and/or franchises sign up with ProNexis.

We believe that we have the best system for helping companies grow and become successful, and so we are always happy to see new companies come on board and watch them grow!

MyProNexis Portal

Have you had a chance to visit the MyProNexis portal yet? 

The MyProNexis portal is a great tool for managing your account with ProNexis. You can update your email address, phone number, or password, as well as research details on individual leads that we have handled for you. 

Check out our article on how to update your contact info! https://support.pronexis.com/portal/en/kb/articles/how-do-i-update-my-phone-number-and-email-address"

Nate Baldwin
Client Success Director

Call Center Cubicle

Leads to Customers

Everyday, our hard-working call center agents are answering calls from your customers and responding to your leads that come in so that you can find the success that you were promised when starting with ProNexis. 

While looking through the statistics for the month of August, we were very pleased with what we were able to accomplish last month and this year.

We have surpassed our goals for the month and year. Just in the month of August, our agents took and placed over 12,400 calls. From those calls, they were able to convert 10,373 of them. That’s a lead conversion rate of 84%

On top of that, our agents have been working hard all year long, and we’re happy to say we’ve had one of the most successful years in company history. This year, our agents took over 500,000 calls from your leads and customers. Over 77,000 of these were potential customers and we were able to convert over 64,0000 of them. That’s a conversion rate of 83%!

For Green Home Solutions specifically, we were able to set over 72 appointments during the month of August. That means your calls and leads are not going to waste.

With the pandemic shutting down local businesses and franchises, we are extremely proud of what our agents and company have been able to do to help you accomplish your goals.

Raymond Petrulsky
Director of Operations

Sales Slice

COVID-19 is still impacting markets across the world. Different industries have been impacted differently.  

Our friends at DOMO and Thumbtack (along with others) have partnered to create a centralized database that has some very interesting data around the impact COVID-19 has had on the US economy.  

You can explore this tool here: https://www.domo.com/covid19/economy/

I'm sure the pandemic has impacted your market significantly and the uncertainty it has produced has caused many businesses to adjust their inhouse staff set up or even make cuts to headcount. This has caused slower lead response times and poorer customer experience.  

Pronexis is here to support your business through thick and thin. Our agent team is here to answer calls when you're unable and provides the speed to lead and follow up to convert leads at high rates.

If you're already using Pronexis, thank you! If you refer a peer to us and they sign up, ProNexis will waive one month's base fee as a thank you and your peer will have their first month's base fee waived also.  

WIN WIN!

For details contact me at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development

Gotcha Covered September Newsletter

In order to help Gotcha Covered grow, ProNexis is constantly striving to enhance the tools and products used so that you can be more successful. 

Some of these tools include things like lead conversion through SMS messages, optimized lead generation sites, and quicker talk times and scripts. All of these help find and convert leads making it easier to fill your calendar and help you make money.

By using the best tools and latest technology, you can rest assured that you are getting the best service possible.

August Performance Data

Lead Volume

ProNexis is always looking for new ways to help increase your lead generation and lead volume, and the month of August has been one of continued success. 

In just one month, ProNexis was able to help Gotcha Covered receive 18% more leads than during the month of July! 

This late in the year, it’s good to see the leads continue to pour in. You can always count on ProNexis to work as hard as you do to help your company grow.

Lead Gen Sites

One of the biggest struggles faced by business owners today is the ability to reach their potential customers. One way that ProNexis steps in to make this easy on you is by setting you up an SEO optimized account with some of the top lead generators like HomeAdvisor, Porch, and Thumbtack.

This way, you don’t have to worry about being away from your family all day or staying up all night worrying about your business. By making it easier for people to find you through these sites, you can rest easy knowing that your business is still working even when you’re not.

During August, over 113 Gotcha Covered leads came in from some of the top lead generation sites. From there, the excellent customer service team was able to take those leads and put them on your calendar!

Conversions through SMS

ProNexis is always looking to roll out new technology, software, and features to enhance and increase lead volume and conversion rates. One way that was recently rolled out was customer communication through SMS messages.

It is a new feature that the call agents have recently been trained on, but success is starting to consistently come from it.


During August, there were actually 15 of Gotcha Covered leads that were converted using SMS communication. It’s exciting to see this program move forward and have more success come from it.

ProNexis is always on your side working to help you find lasting success and growth.

Client Success Sector

New Locations

We are happy to announce that during the month of August, we had 51 new companies, brands, and/or franchises sign up with ProNexis.

We believe that we have the best system for helping companies grow and become successful, and so we are always happy to see new companies come on board and watch them grow!

MyProNexis Portal

Have you had a chance to visit the MyProNexis portal yet? The MyProNexis portal is a great tool for managing your account with ProNexis. You can update your email address, phone number, or password, as well as research details on individual leads that we have handled for you. 

Check out our article on how to update your contact info! https://support.pronexis.com/portal/en/kb/articles/how-do-i-update-my-phone-number-and-email-address"

Nate Baldwin
Client Success Director

Call Center Cubicle

Leads to Customers

Everyday, our hard-working call center agents are answering calls from your customers and responding to your leads that come in so that you can find the success that you were promised when starting with ProNexis. 

While looking through the statistics for the month of August, we were very pleased with what we were able to accomplish last month and this year.

We have surpassed our goals for the month and year. Just in the month of August, our agents took and placed over 12,400 calls. From those calls, they were able to convert 10,373 of them. That’s a lead conversion rate of 84%

On top of that, our agents have been working hard all year long, and we’re happy to say we’ve had one of the most successful years in company history. This year, our agents took over 500,000 calls from your leads and customers. Over 77,000 of these were potential customers and we were able to convert over 64,0000 of them. That’s a conversion rate of 83%!

For Gotcha Covered specifically, we were able to set over 201 appointments during the month of August. That means your calls and leads are not going to waste.

With the pandemic shutting down local businesses and franchises, we are extremely proud of what our agents and company have been able to do to help you accomplish your goals.

Raymond Petrulsky
Director of Operations

Sales Slice

COVID-19 is still impacting markets across the world. Different industries have been impacted differently.  

Our friends at DOMO and Thumbtack (along with others) have partnered to create a centralized database that has some very interesting data around the impact COVID-19 has had on the US economy.  

You can explore this tool here: https://www.domo.com/covid19/economy/

I'm sure the pandemic has impacted your market significantly and the uncertainty it has produced has caused many businesses to adjust their inhouse staff set up or even make cuts to headcount. This has caused slower lead response times and poorer customer experience.  

Pronexis is here to support your business through thick and thin. Our agent team is here to answer calls when you're unable and provides the speed to lead and follow up to convert leads at high rates.

If you're already using Pronexis, thank you! If you refer a peer to us and they sign up, ProNexis will waive one month's base fee as a thank you and your peer will have their first month's base fee waived also.  

WIN WIN!

For details contact me at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development

101 Mobility September Newsletter

In order to help 101 Mobility grow, ProNexis is constantly striving to enhance the tools and products used so that you can be more successful. 

Some of these tools include things like lead conversion through SMS messages, optimized lead generation sites, and quicker talk times and scripts. All of these help find and convert leads making it easier to fill your calendar and help you make money.

By using the best tools and latest technology, you can rest assured that you are getting the best service possible.

August Performance Data

Lead Volume

ProNexis is always looking for new ways to help increase your lead generation and lead volume, and the month of August has been one of continued success. 

In just one month, ProNexis was able to help 101 Mobility receive over 188 leads! 

This late in the year, it’s good to see the leads continue to pour in. You can always count on ProNexis to work as hard as you do to help your company grow.

Talk Time 

Something often overlooked by most companies is the length of conversations on the phone. By simply talking for an extra minute on the phone, you take an extra minute from your leads and customers that are waiting. ProNexis works to lower talk times so that you don't have to deal with leads losing patience and finding a different company, or customers getting frustrated while waiting on the line.

ProNexis has been focusing on cutting talk times and eliminating wasted time so that your leads are fresh and your customers are happy by the time they get off the phone.

In August, ProNexis was able to shorten 101 Mobility phone conversations to an average talk time of 1:37.

By focusing on the little things like talk times, you will be able to see a big difference in company success.

Company Wide Conversion Rate

2020 has been a difficult year for businesses. Many have closed or experienced hardship due to the pandemic all have faced. Even though this is out of our control, ProNexis has continued working to help you achieve the success that you need.

During the month of August, the call center surpassed the goals set for lead conversions. Just in the month of August, agents took and placed over 12,400 calls. From those calls, they were able to convert 10,373 of them. That’s a lead conversion rate of 84%

ProNexis is always on your side working to help you find lasting success and growth.

Client Success Sector

New Locations

We are happy to announce that during the month of August, we had 51 new companies, brands, and/or franchises sign up with ProNexis.

That includes 1 new 101 Mobility location as well.

We believe that we have the best system for helping companies grow and become successful, and so we are always happy to see new companies come on board and watch them grow!

MyProNexis Portal

Have you had a chance to visit the MyProNexis portal yet? 

The MyProNexis portal is a great tool for managing your account with ProNexis. You can update your email address, phone number, or password, as well as research details on individual leads that we have handled for you. 

Check out our article on how to update your contact info! https://support.pronexis.com/portal/en/kb/articles/how-do-i-update-my-phone-number-and-email-address"

Nate Baldwin
Client Success Director

Call Center Cubicle

Leads to Customers

Everyday, our hard-working call center agents are answering calls from your customers and responding to your leads that come in so that you can find the success that you were promised when starting with ProNexis. 

While looking through the statistics for the month of August, we were very pleased with what we were able to accomplish this year.

Our agents have been working hard all year long, and we’re happy to say we’ve had one of the most successful years in company history. This year, our agents took over 500,000 calls from your leads and customers. Over 77,000 of these were potential customers and we were able to convert over 64,0000 of them. That’s a conversion rate of 83%!

With the pandemic shutting down local businesses and franchises, we are extremely proud of what our agents and company have been able to do to  help you accomplish your goals.

Raymond Petrulsky
Director of Operations

Sales Slice

COVID-19 is still impacting markets across the world. Different industries have been impacted differently.  

Our friends at DOMO and Thumbtack (along with others) have partnered to create a centralized database that has some very interesting data around the impact COVID-19 has had on the US economy.  

You can explore this tool here: https://www.domo.com/covid19/economy/

I'm sure the pandemic has impacted your market significantly and the uncertainty it has produced has caused many businesses to adjust their inhouse staff set up or even make cuts to headcount. This has caused slower lead response times and poorer customer experience.  

Pronexis is here to support your business through thick and thin. Our agent team is here to answer calls when you're unable and provides the speed to lead and follow up to convert leads at high rates.

If you're already using Pronexis, thank you! If you refer a peer to us and they sign up, ProNexis will waive one month's base fee as a thank you and your peer will have their first month's base fee waived also.  

WIN WIN!

For details contact me at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development

Window Genie August Newsletter 2020

ProNexis is continually striving to be better so that we can deliver better service to all of our clients and the companies we work with. 

For Window Genie during the month of July, we worked to improve the amount of leads received, our lead conversion rates, and our customer service skills.  

July Performance Data

Lead Volume

One of the things that makes ProNexis stand out against other companies is who we choose to partner with to add to your success. Using lead generators like HomeAdvisor and Thumbtack, we’ve been able to increase the lead volume for Window Genie every month.

During July alone, we saw 189 leads come in. 

This is more than double what competitors can offer, and we continually see that number going up month after month.

Lead Conversion Rate

While most companies have been slowing down or finding it difficult to continue working during this tough time, ProNexis has actually been ramping up. Because of our premier call center agents, we’ve actually been able to see increased success with lead conversion rates.

For the month of July, Window Genie saw an 85% lead conversion rate, which is actually 2% higher than the company average. 

We are constantly striving to become better and this is one of the main areas we focus on, helping you to be successful.

"Pronexis has been a valued part of my team from day one of me opening the doors for my business.  There is always a lot of work to do to get up and running and partnering with Pronexis assured that I could focus on that work and not miss my valuable calls and leads.  They allowed me to focus on my business and not miss opportunities while I was in the field or tied up with clients."

Steve Borchers - Window Genie or Spokane, WA

Average Call Satisfaction Rating 

Our number one priority is giving Window Genie customers the easiest and best experience they’ve come to expect from ProNexis. To do this, we continually work with our agents to improve their customer service skills.

During the month of July Window Genie customers gave our agents a 4.7 rating for politeness, a 5 rating for sales, and 5 rating for empathy. 

We are very proud of our agents and what they’ve been able to accomplish.

Client Success Sector

Did you know that ProNexis has an online, self service help website? 

We have catalogued the most frequently asked questions about pronexis in one place. We have answers available at your fingertips to questions like “How do I find recordings of my phone calls?” and “How do I change my password?”

Get your feet wet here with our article on how to use the MyProNexis portal! 

https://support.pronexis.com/portal/en/kb/articles/how-do-i-use-the-mypronexis-portal

Nate Baldwin
Client Success Director

Call Center Cubicle

Thank You For Your Understanding During This Pandemic

This pandemic hasn’t been easy on anyone. ProNexis has worked to keep our employees safe while also giving you and your customers the best experience possible. 

We do this by training our call center agents to be able to take all of your calls while also doing everything possible to remain safe during this tough time. Even with everything going on, we are very pleased with the success we’ve helped you achieve.

In July alone, we were able to reach an 83% conversion rate across all companies and brands. This isn’t easy to do, especially with agents working from home.

With most of our employees staying home in July, we want to thank you for understanding the steps we’ve taken to do our part in slowing the spread of the COVID virus and keeping our employees healthy. 

We also want to thank you for doing your part in this difficult time to keep yourself and your employees secure.

Raymond Petrulsky
Director of Operations

Technology Talk

At ProNexis, we’re always working to enhance and improve the technology used by our employees and agents to boost productivity and success from all brands and companies.

We've greatly enhanced our capabilities with Service Minder including the ability to create a proposal and allow the agents to collect credit card information all securely stored in Service Minder.

Currently, we have several brands that have had great success with Service Minder and it’s capabilities, and we also have many other companies and brands that are starting a pilot run with this same technology.

Since this is a newer program we recently have started using, we don’t have statistics on it’s success yet, but in the coming months, we will be able to report on the growth that has come from using Service Minder.

If this is something you would like to look into more, contact Ben Fox at bfox@pronexis.com.

Shane MacKay
Chief Technology Officer

Sales Slice

We’ll Cover The First Month’s Base Fee

ProNexis has continued to grow rapidly after the initial COVID-19 business disruptions experienced by our customers and the industries we support.  

In the past three months, ProNexis has launched programs with 3 additional brands and many individual locations within the brands we already support. Even with this growth, we would love to support your business and help you achieve your growth objectives.  

In fact, for new locations, if you sign up before Sept. 20, 2020, we'll cover the first month's base fee. Just mention this newsletter and we'll apply the discount.

Help Us Help You - Refer A Friend

ProNexis is working to be able to help any and all franchises and companies that are looking to grow and find more success. 

Right now, ProNexis is offering you the chance to get free appointments. For every peer you review, each of you will get 5 Free Appointments! 

For details contact  Ben Fox at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development

Senior Helpers August Newsletter 2020

ProNexis is continually striving to be better so that we can deliver better service to all of our clients and the companies we work with. 

For Senior Helpers during the month of July, we worked to improve the amount of leads received, our customer service skills, and the speed in which calls are being answered.  

July Performance Data

Lead Volume

One of the things that makes ProNexis stand out against other companies is who we choose to partner with to add to your success. Using lead generators like HomeAdvisor and Thumbtack, we’ve been able to increase the lead volume for Senior Helpers every month.

During July alone, we saw 579 leads come in. 

This is 23% higher than the month before and more than double what competitors can offer, and we continually see that number going up month after month.

“I have a small office staff and each of us has to wear many hats in order to meet the needs of our clients.  We work many hours and have always struggled with being able to respond to service inquiries in real-time. This meant we weren’t booking as many assessments as we should. Since starting with ProNexis, we have been able to reduce the number of Medicaid referrals we take and replace them with private pay clients, due to the faster response time.  It has also allowed us to spend time with our families without interruptions. Before Pronexis we would receive a lead and have to stop what we were doing to respond. After 11 years in business, that becomes a bother to our spouses and children.”

Emily Hoorman - Senior Helpers

Average Call Satisfaction Rating 

Our number one priority is giving Senior Helpers customers the easiest and best experience they’ve come to expect from ProNexis. To do this, we continually work with our agents to improve their customer service skills.

We are always trying to help our call center agents improve, and recently, we’ve had our agents focus on how polite they are being on the phone when talking to customers. During the month of July, Senior Helpers customers gave our agents a 4/5 rating. 

We are very proud of our agents and their desire to constantly improve.

Client Success Sector

Did you know that ProNexis has an online, self service help website? 

We have catalogued the most frequently asked questions about pronexis in one place. We have answers available at your fingertips to questions like “How do I find recordings of my phone calls?” and “How do I change my password?”

Get your feet wet here with our article on how to use the MyProNexis portal! 

https://support.pronexis.com/portal/en/kb/articles/how-do-i-use-the-mypronexis-portal

Nate Baldwin
Client Success Director

Call Center Cubicle

Speed To Lead

Each month, ProNexis takes a look at how fast our agents are answering incoming calls and how quickly they are calling out to your leads. After analyzing this data, we came up with a plan for improving on that.

During July, we were actually able to see a 34% increase in the speed in which Senior Helpers calls are being answered and leads are being reached. 

This has helped improve customers’ experience and has tripled the chances of a lead signing up.

Thank You For Your Understanding During This Pandemic

This pandemic hasn’t been easy on anyone. ProNexis has worked to keep our employees safe while also giving you and your customers the best experience possible. 

We do this by training our call center agents to be able to take all of your calls while also doing everything possible to remain safe during this tough time. Even with everything going on, we are very pleased with the success we’ve helped you achieve.

In July alone, we were able to reach a new level with conversion rates across all companies and brands. This isn’t easy to do, especially with agents working from home.

With most of our employees staying home in July, we want to thank you for understanding the steps we’ve taken to do our part in slowing the spread of the COVID virus and keeping our employees healthy. 

We also want to thank you for doing your part in this difficult time to keep yourself and your employees secure.

Raymond Petrulsky
Director of Operations

Technology Talk

At ProNexis, we’re always working to enhance and improve the technology used by our employees and agents to boost productivity and success from all brands and companies.

We've greatly enhanced our capabilities with Service Minder including the ability to create a proposal and allow the agents to collect credit card information all securely stored in Service Minder.

Currently, we have several brands that have had great success with Service Minder and it’s capabilities, and we also have many other companies and brands that are starting a pilot run with this same technology.

Since this is a newer program we recently have started using, we don’t have statistics on it’s success yet, but in the coming months, we will be able to report on the growth that has come from using Service Minder.

If this is something you would like to look into more, contact Ben Fox at bfox@pronexis.com.

Shane MacKay
Chief Technology Officer

Sales Slice

We’ll Cover The First Month’s Base Fee

ProNexis has continued to grow rapidly after the initial COVID-19 business disruptions experienced by our customers and the industries we support.  

In the past three months, ProNexis has launched programs with 3 additional brands and many individual locations within the brands we already support. Even with this growth, we would love to support your business and help you achieve your growth objectives.  

In fact, for new locations, if you sign up before Sept. 20, 2020, we'll cover the first month's base fee. Just mention this newsletter and we'll apply the discount.

Help Us Help You - Refer A Friend

ProNexis is working to be able to help any and all franchises and companies that are looking to grow and find more success. 

Right now, ProNexis is offering you the chance to get free appointments. For every peer you review, each of you will get 5 Free Appointments! 

For details contact  Ben Fox at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development