fbpx
(855) 970-2671
sales@pronexis.com

Mosquito Authority August Newsletter 2020

ProNexis is continually striving to be better so that we can deliver better service to all of our clients and the companies we work with. 

For Mosquito Authority during the month of July, we worked to improve our lead conversion rate, our customer service skills, and the speed in which calls are being answered.  

July Performance Data

Lead Conversion Rate

While most companies have been slowing down or finding it difficult to continue working during this tough time, ProNexis has actually been ramping up. Because of our premier call center agents, we’ve actually been able to see increased success with lead conversion rates.

For the month of July, Mosquito Authority saw a 73% lead conversion rate.

We are constantly striving to become better and this is one of the main areas we focus on, helping you to be successful.

“Believe me, the agent team is doing a great job and I've been so happy with your service. I'm "holding the fort" until we get going and it has been a wonderful investment to have your office helping me out this way. I am so glad we chose to use ProNexis!”

Christine McKinley - Mosquito Authority of Heathsville, VA

Average Call Satisfaction Rating 

Our number one priority is giving Mosquito Authority customers the easiest and best experience they’ve come to expect from ProNexis. To do this, we continually work with our agents to improve their customer service skills.

During the month of July Mosquito Authority customers gave our agents a 4.7 rating for politeness and 4.2 rating for empathy. 

We are very proud of our agents and what they’ve been able to accomplish.

Client Success Sector

Did you know that ProNexis has an online, self service help website? 

We have catalogued the most frequently asked questions about pronexis in one place. We have answers available at your fingertips to questions like “How do I find recordings of my phone calls?” and “How do I change my password?”

Get your feet wet here with our article on how to use the MyProNexis portal! 

https://support.pronexis.com/portal/en/kb/articles/how-do-i-use-the-mypronexis-portal

Nate Baldwin

Client Success Director

Nate Baldwin

Call Center Cubicle

Speed To Lead

Each month, ProNexis takes a look at how fast our agents are answering incoming calls and how quickly they are calling out to your leads. After analyzing this data, we came up with a plan for improving on that.

During July, we were actually able to see a 54% increase in the speed in which Mosquito Authority calls are being answered and leads are being reached. 

This has helped improve customers’ experience and has tripled the chances of a lead signing up.

Thank You For Your Understanding During This Pandemic

This pandemic hasn’t been easy on anyone. ProNexis has worked to keep our employees safe while also giving you and your customers the best experience possible. 

We do this by training our call center agents to be able to take all of your calls while also doing everything possible to remain safe during this tough time. Even with everything going on, we are very pleased with the success we’ve helped you achieve.

In July alone, we were able to reach a new level with our lead conversion rates across all companies and brands. This isn’t easy to do, especially with agents working from home.

With most of our employees staying home in July, we want to thank you for understanding the steps we’ve taken to do our part in slowing the spread of the COVID virus and keeping our employees healthy. 

We also want to thank you for doing your part in this difficult time to keep yourself and your employees secure.

Raymond Petrulsky
Director of Operations

Raymond Petrulsky

Technology Talk

At ProNexis, we’re always working to enhance and improve the technology used by our employees and agents to boost productivity and success from all brands and companies.

We've greatly enhanced our capabilities with Service Minder including the ability to create a proposal and allow the agents to collect credit card information all securely stored in Service Minder.

Currently, we have several brands that have had great success with Service Minder and it’s capabilities, and we also have many other companies and brands that are starting a pilot run with this same technology.

Since this is a newer program we recently have started using, we don’t have statistics on it’s success yet, but in the coming months, we will be able to report on the growth that has come from using Service Minder.

If this is something you would like to look into more, contact Ben Fox at bfox@pronexis.com.

Shane MacKay
Chief Technology Officer

Shane MacKay

Sales Slice

We’ll Cover The First Month’s Base Fee

ProNexis has continued to grow rapidly after the initial COVID-19 business disruptions experienced by our customers and the industries we support.  

In the past three months, ProNexis has launched programs with 3 additional brands and many individual locations within the brands we already support. Even with this growth, we would love to support your business and help you achieve your growth objectives.  

In fact, for new locations, if you sign up before Sept. 20, 2020, we'll cover the first month's base fee. Just mention this newsletter and we'll apply the discount.

Help Us Help You - Refer A Friend

ProNexis is working to be able to help any and all franchises and companies that are looking to grow and find more success. 

Right now, ProNexis is offering you the chance to get free appointments. For every peer you review, each of you will get 5 Free Appointments! 

For details contact  Ben Fox at bfox@pronexis.com | 972-800-0759.

Ben Fox
VP of Business Development

Ben Fox
Pronexis is the top lead development platform in the franchised home service industry. We work with some of America's most trusted brands to qualify, advance, and close their incoming prospects.
© Copyright 2020 -ProNexis - All Rights Reserved
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram