Stop Losing Leads Across Multiple
Platforms—Unify Everything in One System
Professional digital lead handling service that captures every lead, from every source, and converts them into booked appointments through proven follow-up workflows.
Whether your leads come from HomeAdvisor, Thumbtack, your website, Facebook, or Google—ProNexis centralizes everything into one intelligent system. Our lead follow up agents and automated workflows ensure no lead slips through the cracks, no matter where they came from.
Your Leads Are Everywhere.
Your Follow-Up Shouldn’t Be.
Scattered Lead Sources
You’re paying for leads from HomeAdvisor, Thumbtack, Porch, Google Ads, Facebook, and your website—but they all land in different places. By the time you manually enter them into your system, your competitor already called them.
Inconsistent Follow-Up
Some leads get called immediately. Others sit in your CRM for days. There’s no standardized lead follow up workflow, so conversion rates are unpredictable and your marketing ROI suffers.
Missed Opportunities
Research shows 80% of leads require at least five follow-up attempts to convert. But most contractors make one call and give up. You’re leaving money on the table with every lead that doesn’t get proper follow-up.
No Visibility or Control
Without unified digital lead handling, you have no idea which lead sources actually convert, which agents are performing best, or where your pipeline is leaking revenue.
Did you know? The average home service business loses 40-60% of their leads due to slow response times and inconsistent follow-up. That’s thousands of dollars in wasted marketing spend every month.
One Platform. All Your Lead Sources.
Intelligent Lead Follow Up.
ProNexis is the only digital lead handling platform built specifically for home service businesses. We capture leads from every source, route them intelligently to the right agent or AI tool, and execute proven follow-up workflows that convert leads into appointments.
Universal Lead
Capture
Our lead follow up software pulls leads from 20+ sources—HomeAdvisor, Thumbtack, Porch, website forms, Facebook, Google, phone calls, chat, SMS, email, and custom integrations. Every lead lands in one centralized system, ready for immediate action.
Intelligent Lead Routing
Not all leads are equal. Our system uses quality scoring to instantly identify hot leads vs. long-term nurture prospects. High-value leads go straight to your best lead follow up agents. Lower-priority leads enter automated workflows. You get maximum efficiency and conversion.
Proven Follow-Up Cadences
We don’t guess. Our lead follow up workflow is data-driven and industry-tested. Every lead receives a structured sequence of touchpoints—5 calls, 3 SMS, 4 emails—timed and escalated based on what actually converts in home services.
Real-Time CRM Sync
Every interaction is logged automatically. Call recordings, SMS conversations, email opens, and appointment bookings flow directly into your CRM in real time. You always know where every lead stands.
From Lead Capture to Booked Appointment:
Your Complete Digital Lead Handling Workflow
Lead Enters the System
A new lead submits a form on your website, clicks an ad on Facebook, or calls from a HomeAdvisor referral. Within seconds, ProNexis captures the lead data and creates a unified customer record.
Instant Quality Scoring
Our lead follow up software analyzes the lead source, job type, location, and engagement signals to assign a quality score. Hot leads (immediate need, high intent) are flagged for priority handling.
Smart Routing
High-priority leads are routed to your top lead follow up agents for immediate outreach. Standard leads enter automated follow-up sequences. After-hours leads trigger AI-assisted responses so no lead waits until morning.
Structured Follow-Up
Cadence
Our proven lead follow up workflow kicks in:
- Call 1: Within 60 seconds of lead arrival
- SMS 1: 5 minutes after first call attempt
- Call 2: 2 hours later
- Email 1: Same day, personalized
- Call 3: Next business day
- SMS 2: 24 hours after initial contact
- Call 4: Day 3
- Email 2: Day 3
- Call 5: Day 7
- SMS 3 & Email 3: Day 10
- Email 4: Day 14 (final nurture attempt)
Disposition Tracking
Every attempt is logged with a disposition code: Interested, Callback Scheduled, Wrong Number, Not Interested, Appointment Booked. Your team always knows the status of every lead.
Continuous Optimization
Our team A/B tests messaging, timing, and sequences to improve conversion rates. You benefit from ongoing optimization without lifting a finger.
We Connect to Every Lead
Source You Use
Marketplace Lead Providers
Direct integrations mean faster response times and complete lead data capture.
Key Benefits
- HomeAdvisor – Instant lead sync, automated response
- Thumbtack – Real-time notifications, immediate outreach
- Porch – Complete lead details, disposition tracking
- Angi (Angie’s List) – Automated follow-up, CRM integration
- Networx – Lead capture and routing
- Custom Marketplace Integrations – We can integrate virtually any lead provider
Digital Advertising Channels
Capture leads from every paid and organic channel.
Key Benefits
- Google Ads – Form submissions, call tracking
- Facebook & Instagram Ads – Lead forms, Messenger integration
- Bing Ads – Form capture and call routing
- Yelp – Quote requests and direct calls
- Nextdoor – Local lead capture
Your Owned Channels
Connect your website, CRM, and booking tools.
Key Benefits
- Website Forms – Instant capture from contact forms
- Live Chat – Chat-to-lead conversion
- Phone Calls – Call tracking and recording
- Email Inquiries – Email parsing and lead creation
- SMS/Text Leads – Text-to-lead automation
CRM & Scheduling Platforms
Key Benefits
- Real-time sync with 20+ popular CRMs including Salesforce, HubSpot, Pipedrive, JobNimbus, ServiceTitan, Jobber, Housecall Pro, and more.
The Proven Lead Follow Up Workflow
That Actually Converts
Most contractors make one call and give up. Research proves it takes an average of five touchpoints to convert a home service lead. ProNexis automates the entire sequence so you never lose a lead to poor follow-up again.
Lead Deduplication
Stop paying for the same lead twice. Our system automatically identifies duplicate leads across multiple sources and consolidates them into one record.
Quality Scoring
Not all leads are created equal. Our lead follow up software scores leads based on source, intent signals, job size, and location so you know which leads to prioritize.
Automated Routing
High-value leads go to your best agents. Standard leads enter nurture sequences. Emergency calls get instant response. Smart routing maximizes your team’s efficiency.
Multi-Touch Follow-Up
Phone, SMS, and email working together in one coordinated workflow. Our lead follow up agents deliver consistent, professional outreach across every channel.
Disposition Tracking
Every contact attempt gets categorized: Interested, Callback Scheduled, Wrong Number, Not Interested, Appointment Booked. Complete visibility into lead status at all times.
Real-Time Analytics
See which lead sources convert best, which agents close at the highest rates, and where your pipeline is leaking. Make data-driven decisions to improve ROI.
Campaign Reconnect
Don’t let old leads go to waste. Our lead reactivation campaigns re-engage aged leads, expired quotes, and unconverted inquiries—turning cold leads into new revenue.
24/7 Availability
Leads don’t only come in from 9 to 5. Our lead follow up service operates around the clock with live agents and AI-assisted responses for after-hours leads.
CRM Integration
All interaction data flows directly into your CRM. Call recordings, SMS threads, email opens, and disposition updates—everything syncs automatically in real time.
ProNexis clients see 2X average lead conversion rates compared to in-house teams. Our structured lead follow up workflow ensures no lead is abandoned before exhausting every conversion opportunity.
Know Which Lead Sources Actually
Convert—And Which Are Wasting Your Money
Not all lead sources are equal. HomeAdvisor might have high volume but low conversion. Google Ads leads might convert at 80% but cost more. Our digital lead handling platform tracks performance by source so you can optimize your marketing spend.
- Direct Search Leads (80-90% Conversion) Customers who find you through organic search or direct website traffic convert at the highest rates. They already know your brand and are actively looking for your services.
- Paid Advertising Leads (50-70% Conversion) Google Ads and Facebook leads vary in quality but generally convert well when followed up quickly and professionally.
- Marketplace Leads (20-40% Conversion) HomeAdvisor, Thumbtack, and Porch leads are often shopping around. They require more touchpoints and stronger sales skills to convert, but when handled well they still deliver ROI.
- Referral & Repeat Customers (90%+ Conversion) Past customers and referrals are your highest-value leads. Our lead follow up service prioritizes these relationships to maximize lifetime value.
Analytics Dashboard
Features
- Conversion Rate by Lead Source – See which channels deliver the best ROI
- Response Time by Source – Identify where speed improvements are needed
- Agent Performance by Source – Match your best closers with your best leads
- Cost Per Acquisition – Calculate true marketing ROI by source
- Lead Quality Scoring – Predict which leads are most likely to convert
Why Home Service Businesses
Choose ProNexis for Appointment Scheduling
Industry Expertise
We’re not a generic call center. ProNexis was founded by home service franchise owners who built this platform to solve their own lead management problems. We know roofing, plumbing, HVAC, windows, painting, mosquito control, and every other home service vertical inside and out.
US-Based Lead
Follow Up Agents
Your customers deserve better than offshore agents reading scripts. Our US-based team speaks with clarity, cultural fluency, and genuine empathy. They’re extensively trained before ever talking to a customer.
Speed That
Converts
The average contractor takes 45 minutes to respond to a new lead. ProNexis responds in under 60 seconds. That speed advantage alone increases conversion rates by 400%.
Cost-Effective
Scalability
Building an in-house team means hiring, training, managing, and paying overhead. ProNexis gives you enterprise-level digital lead handling at a fraction of the cost, with no hiring headaches.
24/7 Availability
Leads come in nights, weekends, and holidays. Our lead follow up service operates around the clock so you never miss an opportunity—even when you’re closed.
Complete Visibility
See every lead, every interaction, every outcome in one dashboard. Know exactly which marketing dollars are working and where your pipeline is leaking.
Proven ROI
Our clients see an average 125% ROI increase and 2X lead conversion rates compared to their previous systems. This isn’t theory—it’s measurable revenue growth.
Digital Lead Handling for
Every Home Service Vertical
Roofing
Handle storm leads, inspection bookings, and emergency calls
Windows & Doors
Multi-touch follow-up for high-ticket sales
Plumbing
Emergency response and scheduled service booking
HVAC
Seasonal lead surges and ongoing maintenance bookings
Painting
Quote follow-up and project scheduling
Flooring
Consultation booking and quote management
Mosquito Control & Pest
Management
Seasonal campaigns and recurring service sign-ups
Bath Remodeling
Long sales cycle follow-up and consultation scheduling
In-Home Healthcare &
Senior Care
Empathetic, HIPAA-compliant lead handling
Seamless Integration With Your
Existing Tech Stack
Communication Platforms
Custom Integration Capability
Don’t see your platform? We build custom integrations and our API team can connect ProNexis to virtually any system.
Real Results from
Real Home Service Businesses
Mosquito Control Franchise
Challenge: Seasonal lead surges with inconsistent follow-up
Solution: Unified digital lead handling with automated follow-up cadences
Results: 5% improvement in lead conversion rate; 30% reduction in wasted marketing spend
Roofing Contractor
Challenge: Leads from 7 different sources with no centralized system
Solution: All leads routed through ProNexis platform with smart follow-up workflows
Results: 2X lead conversion rate; 60-second average response time vs. 45-minute previous average
Multi-Location HVAC Company
Challenge: Each location handled leads differently; no brand consistency
Solution: Standardized lead follow up service across all locations with centralized reporting
Results: 125% ROI increase; complete visibility into lead source performance
How ProNexis Compares to
Other Lead Follow Up Solutions
Flexible Plans for Every Size Business
ProNexis pricing scales with your lead volume. You only pay for the leads we handle—no expensive minimums, no surprise fees, no long-term contracts. Whether you’re a solo contractor or a 50-location franchise, we have a plan that fits.
Starter Plan
For solo contractors and small teams handling 50-200 leads/month
- Digital lead capture from all sources
- Basic follow-up cadences
- CRM integration
- Email & SMS support
- Performance analytics
Growth Plan
For growing businesses handling 200-1,000 leads/month
- Digital lead capture from all sources
- Basic follow-up cadences
- CRM integration
- Email & SMS support
- Performance analytics
Enterprise Plan
For franchises and multi-location brands handling 1,000+ leads/month
- Digital lead capture from all sources
- Basic follow-up cadences
- CRM integration
- Email & SMS support
- Performance analytics
Frequently Asked Questions
About Digital Lead Handling
How quickly do you respond to new leads?
Our average response time is under 60 seconds for all new leads. Speed is critical in home services—the first company to respond typically wins the job.
What if a customer prefers talking to a person?
No problem. Customers can call your number and speak with a professional Pronexis agent who will check availability and book the appointment while the customer is on the phone. Both booking paths result in the same outcome: a confirmed appointment in your system.
How do you prevent double-bookings?
Our system syncs in real time with your calendar. When a time slot is booked (whether online or by phone), it’s immediately blocked from your availability. If your team manually blocks time for other reasons, that’s reflected instantly in the booking portal.
Can customers reschedule appointments themselves?
Yes. Every confirmation email and SMS includes a link to reschedule. Customers can change their appointment without calling your office. The change syncs automatically to all your systems.
How do automated reminders reduce no-shows?
We send strategic reminders at 48 hours, 24 hours, and 2 hours before the appointment via SMS and email. This keeps the appointment top-of-mind and gives customers multiple opportunities to reschedule if needed. Studies show this reduces no-shows by 50% or more.
Does this work for franchises with multiple locations?
Absolutely. Pronexis appointment scheduling for franchises is built specifically for multi-location businesses. Each franchise location maintains their own calendar and availability, but everything connects through one branded portal. Customers are automatically routed to the correct location based on their service address.
What CRMs do you integrate with?
We have native integrations with 20+ popular home service CRMs including Salesforce, HubSpot, ServiceTitan, JobNimbus, Jobber, Housecall Pro, and more. We can also build custom integrations for platforms not on our standard list.
Can I collect payment or deposits at booking time?
Yes. We integrate with Stripe, Square, PayPal, and other payment processors. You can require full payment or a deposit at the time of booking to increase commitment and reduce no-shows.
Can you track which lead sources convert best?
There are—but none like Pronexis. Most generic call centers don’t understand home services, franchising, or how to turn leads into appointments. We’re not “call-only.” We’re an end-to-end system that integrates call center, SMS, chat, AI, booking, and analytics into one seamless experience.
What happens to leads that come in after hours?
Most clients are fully operational within 7-10 days. We handle the technical setup, calendar integration, CRM connection, and portal branding. You’ll be booking appointments before you know it.
Do you provide call recordings?
You control which services are available for booking, time slot durations, buffer times, booking windows (how far in advance), required information from customers, and confirmation messaging. We customize the system to match your workflow.
How long does it take to get started?
Your team can modify appointments directly in the system or your connected calendar. When you make a change, the customer automatically receives updated confirmation with the new details.
See How Much Revenue You’re Losing
to Poor Lead Follow Up
Most home service businesses lose 40-60% of their leads due to slow response times and inconsistent follow-up. Don’t let your competitors answer first. Get a free lead response audit and see exactly where your current process is failing—and how ProNexis can fix it.