Your Complete Lead Management Partner
For Home Service Brands: Call Center,
Booking, SMS, Chat & AI
From inbound calls to automated follow-up, SMS, chat, and Al scheduling—ProNexis brings technology
and real people together to capture every lead, book every appointment, and grow your revenue.
Get your free lead response audit to see your current performance.
65-Second Average Response Time Competitors take 45 minutes to respond.
ProNexis answers in just 65 seconds—before your lead calls your competition.
Most Home Service Businesses Leave
Money on the Table With Every Lead
Every unanswered call is a lost appointment. Every slow follow-up is a win for your competitor. your office
staff member handling leads “their own way” creates chaos rather than consistency.
You’re juggling calls, inbound leads, digital inquiries, text messages, chat requests, and scheduling—but
have no system to tie it all together. That disconnect costs you real money: wasted marketing spend,
missed appointments, frustrated customers, and stressed teams.
Leads Go
Unanswered
Most home service businesses take 30—45 minutes to respond. By then, your lead has called three competitors—and one of them has already booked the job.
No Brand
Consistency
One franchisee sounds polished. Another sounds like they’re answering from their truck. Customers notice. And your brand reputation takes the hit.
Multiple System. No Integration
Your CRM, SMS, forms, and scheduling don’t sync. That means duplicate leads, lost messages, and zero visibility into what’s working.
You’re Losing to Speed, Not Quality
You do great work—but you can’t convert what you can’t catch. In this industry, the first call wins.
Meet ProNexis: The
End-to-End Lead
Management Platform
Built for Home Service
Businesses
ProNexis brings order to the chaos of lead management—connecting every call, text, chat, and form into one intelligent system that works 24/7 to convert inquiries into booked appointments.
Born from Five Star Painting, a home service brand that scaled to 100+ locations, ProNexis was built by people who lived your challenges firsthand.
Now trusted by 100+ leading home service brands, we know what it takes to turn a lead into a booked job—because we’ve done it ourselves.
Why ProNexis Outperforms
Every Alternative
If you run a home service business, you have five choices:
00
Build your own
system
00
Hire in-house reps
00
Go offshore
00
Use a generic call center
00
Partner with
ProNexis
We outperform every option—not because we’re perfect, but because we’re the only
platform built by home service experts, for home service experts.
Here’s how the other
options stack up:
- Build Internally? You’ll spend $60K-$150K per rep per year on salaries, software, and management—while losing focus on your core business.
- Hire In-House? Same cost problem. Same training churn. No nights, weekends, or holidays. No consistency.
- Offshore Call Centers? Cheap on paper—but cultural gaps, language barriers, and lack of industry knowledge cost you conversions.
- Generic Call Centers? They answer phones. But they don’t know the difference between roofing and HVAC, or that appointment-setting isn’t customer service.
ProNexis is Different
You could hire in-house and hope they answer. You could go offshore and hope customers
don’t notice. You could try a generic call center and hope they understand your business.
Or you could partner with ProNexis—and know your leads are being answered fast, handled
professionally, and converted at a price that protects your bottom line.
- That’s not hope
- That’s strategy.
- That’s what winning looks like.
Proven Results Across
100+ Home Service Brands
2x
Lead Conversion Rate
On average, clients see double the leads conversion rate compared to handling leads in-house or through generic call centers.
69-70%
Qualified Lead Conversion
When a lead is properly qualified and entered into our follow-up system, nearly 70% book an appointment.
65
Second Average Response Time
Industry average: 45 minutes. ProNexis average: 65 seconds. The first responder wins.
125%
Average ROI Increase
Our clients see a 125% average ROI within the first year—through better lead conversion, reduced wasted spend, and higher booking rates.
250%
More Call Coverage
With 24/7 support, our clients get 2.5* more coverage than a typical in-house customer service team.
1/5
The Cost of Hiring
ProNexis delivers better results at roughly 20% of the cost of an in-house employee.
“Easy to work with and a VERY robust platform for tracking calls on a variety of metrics! The ProNexis team has been critical for our ability to grow in a consistently caring and service-oriented way.”
— Mosquito Shield of Clermont & The Villages
See Exactly Where You’re Winning—And Where You’re Leaving Money on the Table
Your current lead response system is doing some things right—and other things that might be quietly costing you jobs.
The free lead response audit includes:
- Analysis of 5—10 customer interactions (calls, chats, forms, follow-ups).
- Benchmark assessment against industry best practices.
- Identification of missed revenue and response gaps.
- Competitive positioning analysis within your market.
- Customized recommendations to boost conversion rates.
No obligation. No commitments. Just clarity.
Takes 30 minutes – A short, focused review that delivers meaningful
insights without disrupting your day
What Our Customers Say
Real stories from brands that turned missed calls into measurable growth.
I have worked with ProNexis for over 5 years under a few different brands! The biggest thing that stands about out about ProNexis is there attention to our account. Jesseca (our account manager) specifically is a huge reason for our success with our franchisees. She is always looking for opportunities to improve our KPIs and customer experience. ProNexis has proven to be a great support for our franchisees and we love the data they provide us.
Zach Nolte
ProNexis has been great, especially our rep, Tara. We utilize them to book our leads when we are out of the office. They have consistently filled our schedule and if issues come up, they promptly resolve. I highly recommend them!
Mike Molloy
Easy to work with and a VERY robust platform for tracking calls on a variety of metrics! The ProNexis team has been critical for our ability to grow in a consistently caring and service-oriented way.
Mike Smith
Jessica is great! Love the online booking.
Dan Grossman
Proven Excellence Across Home Service Verticals
We specialize in high-ticket appointment-setting
home services:
High-Volume, High-Ticket Industries:
Why These Industries?
These businesses rely on high-quality appointments,
not just leads.
Common Challenge Across All:
No matter the trade, two things always decide who
closes the deal: speed of response and consistency
in follow-up.
ProNexis delivers both—so your business wins more
jobs without spending more on marketing.
Built for Franchise Brands.Trusted by Franchisees.
Franchising makes up 90% of the ProNexis story.
We understand what keeps franchise leaders up at
night: each location operates independently, but your
customers expect one seamless brand experience.
That’s exactly what ProNexis delivers.
Every franchisee benefits from the same professional,
brand-aligned service—so your reputation stays
consistent, your data stays transparent, and your
network performs like a single, unified operation.
With ProNexis, Every Franchisee Gets:
- Consistent lead response in their local market
- Brand-aligned phone scripts and customer messaging
- Full performance visibility—franchisors see every key metric
- Training, onboarding, and ongoing support
- Fair, scalable pricing across all franchise sizes
Frequently Asked Questions
Real Answers, No Spin
You’ve seen what ProNexis does—now here’s what most business
owners ask before they get started.
Aren’t there other call centers that do this?
There are—but none like ProNexis. Most generic call centers don’t understand home services, franchising, or how to turn leads into appointments. We’re not “call-only.” We’re an end-to-end system that integrates call center, SMS, chat, AI, booking, and analytics into one seamless experience.
What if we’re a single owner, not a franchise?
Perfect. We work with everyone—from single-location contractors to national franchise networks. The home services expertise that drives conversions applies at every scale.
Will we lose the personal touch with an outside call center?
Actually, you’ll gain it. Our US-based agents are professionally trained, coached, and monitored to deliver a consistently friendly, brand-aligned experience every time. And with our AI-assisted tools, no lead slips through—even after hours.
How long until we see ROI?
Most clients see measurable ROI within 60–90 days, as we tighten follow-up cadences and recover leads that would have gone cold. Some start seeing results in as little as 30 days.
Can you integrate with our CRM?
Absolutely. ProNexis integrates with 20+ popular CRMs out of the box. If yours isn’t native, we can build a custom integration ($7K–$10K)—or connect through Google Calendar as a simple, effective default.
How much does it cost?
Pricing depends on your lead volume, service channels, and support level. On average, ProNexis costs about one-fifth the price of hiring a full-time in-house rep—and you get 24/7 coverage, expert training, and better results. Schedule a quick demo to see what that looks like for your business.
Ready to Stop Losing Leads?
Your leads are coming in. Your marketing is doing its job. But are you converting
fast enough—and consistently enough—to capture all that opportunity?
30 minutes, Free, Confidential, Actionable Insights & No Obligation
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