Proof of Excellence

Business Cases

RESULTS FROM PILOT

During the five month pilot, the Handyman company experienced a 65.06% close rate on all inbound opportunities to do business compared to a 58.77% benchmark for brands for whom we also do sales/estimate services.

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RESULTS FROM PILOT

During the first year, the insulation company increased conversion on HomeAdvisor leads by 18 percent. This had a net increase in revenue of $277,857.00 when compared to handling the leads themselves. What was even more astonishing was that they increased conversions on leads that came from their website by a whopping 44 percent!

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MATT KUNZ

We have been happy with ProNexis lead services for many years. They take all the inbound calls to our network and handle follow up with all of our digital leads, usually within seconds of the lead coming in. We work closely with several other large home service brands who are using other lead handling services, so we know that ProNexis has a conversion rate far above the others.

AURTHUR BOUTIN

ProNexis was the natural choice for a partner with their experience in franchising and working with multi unit brands across North America. ProNexis provided us a software solution that handles all of our customer relationship management needs, including full estimating functionality, all the while being fully integrated with lead generation and lead handling systems. The result has been a system that gives us the tools to track franchisee unit economics and royalties, and tools that keep our franchisees connected to us.

DEAN HARTLEY

I knew we needed to find a partner who understood franchising and could provide a fully integrated business solution for our franchisees. ProNexis delivers on that promise, handling our lead generation, lead management, and estimating software solution. The result has been excellent, providing me with information at my finger tips on our entire system, while giving each owner the necessary tools to provide great customer service and deliver an excellent brand experience.

CHEMDRY

Based on my experience with ProNexis since May 2015, I would recommend them as a potential call/sales center for any business looking to increase call volume and set quality appointments for their reps.

SENIOR HELPER

For years, my company was ahead of the national average closure rate at about 35 percent for lead-to-assessment (appointment.) When we contracted with ProNexis, our closure rate jumped to about 58 percent! I've been a huge supporter of their company within the Senior Helpers franchise system.

Sample Calls

Transcription:

Customer:“This is Baker."
Agent: “Hello this is Bob calling from Mosquito Squad. I was just calling because you had requested some information online about mosquito control services."
Customer: “Yeah . . . I gotta tell ya, I run a marketing organization that does lead gen, so I am interested in how long it takes people to respond to things and this mind-blowingly fantastic. I just submitted like 30 seconds ago."
Agent: “Oh, sorry it took so long."

Transcription:

Agent: "Thank you for calling Five Star Painting. This is Shelly on a recorded line. How can I help you?"
Customer: "Hi Shelly, this is Hindu. I am trying to get a quote on painting our garage. I’m just wondering if you can help me with that."
Agent: "Sure can! I’d be happy to set up an appointment for our estimator to come out and give you a free quote."

Transcription:

Agent: "Thank you for calling Five Star Painting, a Neighborly company. This is Kristine, and I’m on a recorded line for quality assurance. How may I help you?"
Customer: "Hi there. I was wanting to get a quote for some interior and exterior paint for a residence."
Agent: "Okay, I’d be more than happy to get that scheduled for you."

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