Several years ago our CEO, Scott Abbott, called over 1,000 services professionals to understand the home services market. Only 200 answered their phones and less than 50 percent attempted to contact him back. He then built a painting company call Five Star Painting with one driving axiom–be there when customer is ready for you. We now refer to this as “Speed-to-lead.” Scott built a call center to be ready for all calls of all locations at all reasonable hours. He then built systems to reach out to people that had entered their information online within 1 minute of them submitting. Many of these people have told us that “it’s kind of freaky how fast you reached out to me.” Using the system, Scott grew the painting business to over a 100 locations across the USA and Canada in under 15 years. Eventually, he sold Five Star Painting to the Dwyer Group, (now called Neighborly) but kept the system that made it such a success. Enter ProNexis. From the beginning we have been taking the tools developed for Five Star Painting to other brands. Today ProNexis provides a solution for connecting the homeowner to the service professional that is streamlined and efficient for both.
It starts with pulling all of your leads from all different sources into our system including inbound phone calls, and continues with white glove service in connecting you with your market everyday. The results are satisfied customers, and service professionals being able to focus more of their time at what they do well–estimate and close jobs!