Proof of Excellence

Business Cases

Results from Pilot with a Handyman Company (five month snapshot)

During the five month pilot, the handyman company experienced a 65.06% close rate on all inbound opportunities to do business compared to a 58.77% benchmark for brands whom we also do sales/estimate services

Pilot Results from a Insulation Company

‘During the first year, the insulation company increased conversion on HomeAdvisor leads by 18 percent. This had a net increase in revenue of $277,857.00 when compared to handling the leads themselves. What was even more astonishing was that they increased conversions on leads that came from their website by a whopping 44 percent!’

HomeAdvisor & Website Form Fill

Rob White
Vice President, Outdoor Living Brands
Mosquito Squad Franchising began a pilot with ProNexis in early April 2015. Raymond Petrulsky and the team at ProNexis have been great partners during this pilot. Not only has their approach, responsiveness, professionalism, and drive toward achieving performance targets been impressive, but the results to date have exceeded the expectations of myself, and the rest of the Mosquito Squad leadership team!
ChemDry
ChemDry Franchisee
Based on my experience with ProNexis since May 2015, I would recommend them as a potential call/sales center for any business looking to increase call volume and set quality appointments for their reps.
Shannon
Franchisee
Since joining the ProNexis program, I have been confident that my calls are answered properly. When something urgent comes through, an agent calls the office to ensure that we can talk to the customer immediately as required. Any problems that we have had with any calls are addressed immediately by ProNexis. I would recommend their service.
Aurthur Boutin
Five Star Holiday Decor
ProNexis was the natural partner with their experience in franchising and working with multi unit brands across North America. ProNexis provided us a software solution that handles all of our customer relationship management needs, including full estimating functionality all the while being fully integrated with lead generation and lead handling systems. The results has been a system gives us the tools to track franchisee unit economics and royalties, and tools that keep our franchisees connected to us.
Matt Kunz
Brand Manager Five Star Painting
We have been happy with ProNexis lead services for many years. They take all the inbound calls to our network and handle follow up with all of our digital leads, usually within seconds of the lead coming in. We work closely with several other large home service brands who are using other lead handling services, so we know that ProNexis has a conversion rate far above the others.
Mrs. Smith
Franchisee
I listen to one of Shelly's calls. She is an absolute rock star. She just did an absolutely fantastic job setting things up for an assessment, I think that I pretty much had to take the contract to the client and have her sign on the dotted line. I was absolutely mind blown. She may have handled the call better than I might have!
Dean Hartley
Brand President, Five Star Bath Solutions
I knew we needed to find a partner who understood franchising and could provide a fully integrated business solution for our franchisees. ProNexis delivers on that promise, handling our lead generation, lead management and estimating software solution. The result has been excellent, providing me with information at my finger tips on our entire system, while giving each owner the necessary tools to provide great customer service and deliver an excellent brand experience
Senior Helper
Franchisee
For years, my company was ahead of the national average closure rate at about 35 percent for lead-to-assessment (appointment.) When we contracted with ProNexis, our closure rate jumped to about 58 percent! I've been a huge supporter of their company within the Senior Helpers franchise system.
Susan
Franchisee
The program with Pronexis has been a benefit to my office. We’ve provided better customer response time because we’re not relying on customers and leads to leave a message. If we can’t answer the call, for whatever reason, Pronexis handles it. The Pronexis team is always very responsive to any question or concern that I have had.

Sample Calls

Outbound call made for Mosquito Squad in response to a contact form.


Transcription:

“This is Baker." “Hello this is Bob calling from Mosquito Squad. I was just calling because you had requested some information online about mosquito control." [Baker] “Yeah . . . I gotta tell ya, I run a marketing company organization that does lead gen, so I am interested in how long it takes people to respond to things and this mind blowingly fantastic. I just submitted like 30 seconds ago." [Bob] “Oh sorry it took so long."

Outbound call made for FSP Shelly in response to a contact form.

Transcription:

Shelly: Thank you for calling Five Star Painting. This is Shelly on a recorded line. How can I help you? Hindu: Hi Shelly this is Hindu. I am trying to get a quote on painting our garage. I’m just wondering if you can help me with that. [Shelly] Sure can! I’d be happy to set up an appointment for our estimator to come out and give you a free estimate.

Outbound call made for FSP Nick in response to a contact form.

Transcription:

[Kristine] Thank you for calling Five Star Painting, a Neighborly company. This is Kristine and I’m on a recorded line for quality assurance. How can I help you? [] Hi there. I was wanting to get a quote for some interior and exterior paint for a residence. [Kristine] OK. I’d be more than happy to get that scheduled for you.