23.71% of appointments and 24.73% of calls come after 5pm and before 9 am
Customer Service Representative
Responsibilities involve various tasks:
Interact with clients through the telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details, Book Appointments Convert Sales Calls
Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance with it
Ensure that the required changes are made to resolve the queries of the customers
Collect payments or deposits, determine service requested charges or arrange billings
Refer unresolved and pending customer grievances to the concerned departments for further investigation
Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services
Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills
Analyze disputed merchandise along with provided original information and requisitions from invoices
Recommend modifications in shipping, packaging, service, products, billing procedures and methods to prevent further issues
Solicit sales of new merchandise and services
Review policies and terms to ensure they resolve the issues as per the regulations.
Acquire and analyze all relevant information to evaluate the validity of the complaint and identify the possible causes.
Perform Clerical Tasks: Clerical duties of customer service representatives include answering calls and transferring them to the appropriate department when required. Other duties involve maintaining accounts of potential customers, processing new customer accounts, filing documents and implementing modifications to existing documents and other back-office paperwork.
Handling Problems: In case of any complaints or inquiries, customers call up the CSRs, so these professionals need to capable to handle such cases as per the guidelines and policies of the company. In some cases, these executives may attempt to propose solutions or resolve the issue. Some may have the authority to reverse erroneous fees or send the replacement products to the customer.
Provide Assistance in Sales: Marketing as well as selling the company’s services and products can be a part of inbound customer service representative responsibilities, even though he or she may not be in the sales divisions. CSRs may also provide information about any product or service to assist customers in deciding which product or service is suitable for them. They also contribute in generating sale leads. For example, after addressing a consumer’s inquiry, these executives may attempt to provide information or sell upgraded products.
The home service industry consists of businesses whose main purpose is working on residential homes, though some of these also overlap and take on commercial business. This includes painting, plumbing, HVAC, flooring, landscaping, pest control as well as some others. ProNexis is a fully integrated business solution providing services to large home service brands in the United States and Canada. Our mission is to increase brand equity through transformative technology, marketing and lead handling for our clients. Our vision is to be the world’s leading support solution, connecting companies to their customers. ProNexis was named as one of Utah’s emerging elite for 2015 and has experienced nearly 100% growth over 2015 monthly recurring revenues.
We are looking to fill a controller position in our accounting department with someone that connects with our values and vision.
Duties include but are not limited to:
Ideal candidates would possess the following:
ProNexis is an equal employment opportunity employer and does not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, disability, marital status, veteran status, political affiliation, or any other factor protected by law.
If interested, please email your resume to firstname.lastname@example.org. Thank you for your interest in working at ProNexis.