A lot of companies that have many customer service reps have a hard time keeping them. (Industry average is 9 months.) This is bad for you and your brand. Experience matters. At ProNexis our representatives stay with us for several years. Each day they get better at handling your leads and representing you brand.

We have honed our recruiting to find and hire agents that educated and quick minded. Many have 4-year degrees.

We start by hiring people with natural sales abilities. Then we train them extensively. Reps go through 10+ hours of training BEFORE they ever talk to a customer. This is followed up with daily and weekly trainings to continue to get better and better.

With our Lead Inhaler, we can handle your leads from ANY lead source. Do you get leads emailed to you? You can send those to the Email Ninja, which will slice up the email and create a lead record in our system. Additionally, we are directly connected to many lead producers including Thumbtack, HomeAdvisor, and Porch.

With our ACS we can optimize a contact pattern for you specific to your brand and industry. Typically we set it to outbound dial leads immediately and then follow up with texts (SMS) and emails.