Successes With ProNexis
Molly Maid April Updates & News
We’re grateful to have you as a part of the Pronexis family. April was a great month, and we have some quick success updates on how your Molly Maid business is performing with ProNexis.
We also have new features we are rolling out and that are now available to you.
Client Success Sector
Lead Conversion Rate
For Molly Maid, I am extremely proud of the service we have been able to offer. We are always working to be better, and recently, we have been working to improve our Lead Conversion Rate.
We’ve always worked to become the best we can, and make sure we try to convert every single call, and during the month of April, we were able to achieve an 83% Lead Conversion Rate! As this is one of the highest conversion rates for any company we work with, we are very pleased with the work we’ve done. This is what we strive for every day.
“ProNexis is Awesome! I have complete peace of mind in what they’re doing to support my business. Their agents are TOP quality and their response time and follow up has been amazing. I added in a lead this morning to test the system and within seconds I was called, received an email and text message. I’m so glad I have them in my corner and don’t have to worry about customers or leads being handled properly. I’m a very satisfied customer!”
The call rating system is the main vehicle to provide ProNexis with feedback on individual calls. I ask for everything possible to be done so we can continue to collect your customer’s feedback and continue to improve.
One of the best parts of being a member of a franchise network is taking advantage of the economies of scale that you wouldn’t get on your own. Your account with ProNexis is one of those advantages. By having one standard program for your whole network you get better coverage and conversion rates at a fraction of the cost of doing it yourself.
We understand that every business is unique and sometimes you may want to try and customize the program to fit your situation. Evaluating potential changes is always a team effort between our experts and your franchisor to make sure calls are handled in a uniform, successful way for all franchisees. This sets our agents up for success, which ultimately means more appointments for you and your staff.
We are always working to be better, and we are happy with the success Molly Maid has seen with our help.
Client Success Director
Call Center Cubicle
Maintaining Service Excellence Through the COVID-19 Quarantine
While many companies are struggling right now, ProNexis continues to thrive and provide the best conversion and customer service. In many call centers, unless there is a manager or supervisor to keep a handle on their teams, the numbers fall, calls are missed, and call quality drops.
At ProNexis, all of our agents go through rigorous training to make sure they provide the best customer service possible and are responsible and accountable, and the numbers speak for themselves.
ProNexis Performance Not Affected By Quarantine
We’ve been able to maintain the high standard that we set for ourselves.
Before the start of the quarantine, our agents had an average conversion rate of 79.20%.
Now, working from home, our agents are maintaining at a 79.43% conversion rate.
Before the start of the quarantine, customers were rating the quality of the agents’ calls at 80.63%.
Now, working from home, our agents are receiving an 84.52% rating.
ProNexis prides itself on the quality of agents that we hire and train. During this time of struggle, I know we can trust our agents to handle the calls of your customers, and you can rest assured that your company will continue to grow with the help of our professional agents.
Sr. Director of Call Center Operations
Text to Schedule
ProNexis has released an awesome new feature used in our outbound lead follow-up system. Now when we text a lead they can follow a link and schedule themselves for an appointment!
Chief Technology Officer
Stay At Home Is Driving More Home Service Projects
Through our partnership with Thumbtack, a leader in the home project space, we’ve been able to provide some insights for what the national pandemic has done for different industries. Most homes were largely empty with people being at work, now homes host makeshift offices, schoolrooms, and leisure activities seven days a week.
During this difficult time, we’re seeing resilience and increases in time-sensitive home projects with the main categories being outdoor home services.
- Roof installation/replacement: +2 percent
- Appliance repair: +6 percent
- AC installation/replacement: +38 percent
- Lawn mowing and trimming: +124 percent
- Tree trimming and removal: +113 percent
- Outdoor landscaping and design: +107 percent
- Concrete installation: +72 percent
- Fence and gate installation: +61 percent
- Exterior painting: +34 percent
Pronexis is here to help you continue to grow during this time.