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Comparative Analysis of HomeAdvisor, Thumbtack and Porch

Customer Service Representative

Key Responsibilities

Responsibilities involve various tasks:

Interact with clients through the telephone to provide information about services or products, cancel accounts, renew accounts, open new accounts, enter or take orders, or obtain complaint details, Book Appointments Convert Sales Calls

Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance with it
Ensure that the required changes are made to resolve the queries of the customers
Collect payments or deposits, determine service requested charges or arrange billings
Refer unresolved and pending customer grievances to the concerned departments for further investigation
Contact clients to notify regarding investigation results, respond to inquiries or any adjustments in the services
Resolve complaints related to billing or customer service by carrying out activities such as refunding money, exchanging merchandise or adjusting bills

Analyze disputed merchandise along with provided original information and requisitions from invoices
Recommend modifications in shipping, packaging, service, products, billing procedures and methods to prevent further issues
Solicit sales of new merchandise and services
Review policies and terms to ensure they resolve the issues as per the regulations.
Acquire and analyze all relevant information to evaluate the validity of the complaint and identify the possible causes.
Perform Clerical Tasks: Clerical duties of customer service representatives include answering calls and transferring them to the appropriate department when required. Other duties involve maintaining accounts of potential customers, processing new customer accounts, filing documents and implementing modifications to existing documents and other back-office paperwork.

Handling Problems: In case of any complaints or inquiries, customers call up the CSRs, so these professionals need to capable to handle such cases as per the guidelines and policies of the company. In some cases, these executives may attempt to propose solutions or resolve the issue. Some may have the authority to reverse erroneous fees or send the replacement products to the customer.

Provide Assistance in Sales: Marketing as well as selling the company’s services and products can be a part of inbound customer service representative responsibilities, even though he or she may not be in the sales divisions. CSRs may also provide information about any product or service to assist customers in deciding which product or service is suitable for them. They also contribute in generating sale leads. For example, after addressing a consumer’s inquiry, these executives may attempt to provide information or sell upgraded products.

Looking for an experienced Front-end developer. This developer will be part of a team responsible for new development and maintenance of a lead handling system for home-service businesses. They will be expected to code using Javascript, Bootstrap Methodologies, and PHP Core in conjunction with internal code conventions. Most of our development team works from home and are spread out around the world. As a developer you will need to attend daily huddle meetings, track your own time, commit well commented and formatted code regularly and be someone we can trust to get the projects we throw at you completed on time.

Responsibilities

Write “clean”, well designed code directly in PHP
Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
Contribute in all phases of the development lifecycle
Follow industry best practices
Develop and deploy new features to facilitate related procedures and tools if necessary

Prerequisites

3 years experience developing in the LAMP stack (Linux, Apache, MySQL, PHP)
working with applying Bootstrap themes
Solid knowledge and experience in object-oriented programming
Proficient in JavaScript, html, CSS, jQuery
Proficient in MySQL
Experience with API integrations (Google, Facebook, Quickbooks, etc)”
Experience with versioning software (Git and SVN)
Dedicated team player
Ability to thrive in a fast-paced environment
Requires high proficiency in both written and verbal communication skills. Most communication involves technical/specific terminology, logical development of arguments or processes and requires clarity of expression
Requires high degree of independent judgment and problem solving of complex problems
Have a positive, ready-to-learn attitude

Bonus Qualifications

Experience with Trello
Experience with telephony systems
Experience with Twilio
Experience in CRM development
Experience with Twitter Bootstrap templates

The home service industry consists of businesses whose main purpose is working on residential homes, though some of these also overlap and take on commercial business. This includes painting, plumbing, HVAC, flooring, landscaping, pest control as well as some others. ProNexis is a fully integrated business solution providing services to large home service brands in the United States and Canada. Our mission is to increase brand equity through transformative technology, marketing and lead handling for our clients. Our vision is to be the world’s leading support solution, connecting companies to their customers. ProNexis was named as one of Utah’s emerging elite for 2015 and has experienced nearly 100% growth over 2015 monthly recurring revenues.

We are looking to fill a controller position in our accounting department with someone that connects with our values and vision.

Duties include but are not limited to:

Accounts receivable management
Accounts payable management
Managing all payroll functions
Data entry into accounting system
Report directly to the CEO on a weekly basis
Balance books and produce reports for executive team on department profitability
Other task that may be assigned

Ideal candidates would possess the following:

Skills using computers to process payments and enter data, or process general information.
Ability to get along well with others. Establishing and maintaining professional relationships developing constructive and cooperative working relationships with others, and maintaining them over time.
Meticulous attention to detail for documenting/recording information or maintaining information in written or electronic form.
Enjoy working with numbers
Looking for an opportunity to grow and work in both financial and managerial accounting matters.

Requirements:

3 to 4 years of experience with QuickBooks
3 to 4 years of experience providing bookkeeping services
Looking to work for a fun organization that is growing quickly

We Offer:

Competitive Salary that will depend on your experience
Incentives for company performance
2 weeks paid vacation
Full Time or Part Time
Fun Working Environment

ProNexis is an equal employment opportunity employer and does not discriminate on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, disability, marital status, veteran status, political affiliation, or any other factor protected by law.

If interested, please email your resume to hr@pronexis.com. Thank you for your interest in working at ProNexis.

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Comparative Analysis of HomeAdvisor, Thumbtack and Porch